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Go Real-Time or Go Home: Experts at DCIs Real-Time Enterprise Conference say companies must operate in real-time to survive.
Source: CRM Magazine Published: Dec 2002
Addressing an SRO crowd in the ballroom of San Francisco’s Palace Hotel, the keynote speakers at DCI’s premiere Real-Time Enterprise Conference held this week said that companies must be able to access vital information in real time to compete in a changing business atmosphere. They also agreed that the real-time enterprise is not about the enabling technologies, but about the business processes they support.
George Schussel, founder and chairman of DCI, called the real-time enterprise the “single most-exciting IT initiative in years,” and noted that companies need to integrate their systems in real-time to cut expenses, increase revenues, and enhance the overall customer experience enough to create a long-term competitive advantage.
Barton Goldenberg, a cochairman of the conference and president of ISM Inc., said the business process and technology enabling the real-time enterprise will come to be known as “the greatest accomplishment of the decade.”
